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Tencent Games PUBGM
What is PUBG Mobile?
PLAYERUNKNOWN'S BATTLEGROUNDS is an officially authorized combat and survival mobile game that brings you the 100% original classic gameplay experience from PUBG. Parachute into a spectacular arena with hundreds of other players, experience hyper-realistic weapon trajectories and controls, and explore tons of random exciting battleground elements from the original game on your mobile device. Enjoy life-like maps and buildings, vehicles that bump into obstacles in physically realistic ways, and highly immersive 3D sound effects. Start a chat with your friends anytime, anywhere, jump straight into battle or hide till the end — your game, your choice! This authentic gameplay experience will bring to you the freedom to try out different gameplay styles, and delight players of the original PUBG.
How to play PUBG MOBILE? How to enter Training Ground?
If you are new to PUBG MOBILE or you want to practice the gaming skill, here are the instructions for you:
1. You can review the [Tutorial] by clicking the triangular symbol on the right-bottom corner of the Lobby and select the [Tutorial] on the pop-up list.
2. You can go to the [Training Ground] by click [Select Mode]. When you access the [Select Mode] interface, you can see the [target symbol] on the left-bottom corner of the interface.
Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!
What's new
0160 Update Announcement
Dear Players:
RageGear is here! Team up to defeat enemies!
Winter Festival is here with new updates! Show off your snowboarding skills!
To give everyone a better gaming experience, PUBG MOBILE will be pushing out updates starting from December 11th without taking the servers offline. This update requires approximately 1.57 GB of storage space on Android and 1.97 GB on iOS. Users who have installed the older version will only need to download the update contents, which will require approximately 673 MB of storage space on your phone. Players on different versions are unable to invite one another, so please update as soon as possible.
Update Reward:
Update to the new version between December 11 to December 17 to get: Silver *50, 2,888 BP and a Winter Dress (3d) *1.
Main Update:
1. New EvoGround mode - RageGear:
InRageGear, players are divided into two factions and randomly assigned as the driver or the shooter of a vehicle. Destroy enemy vehicles to win!
[Vehicle Weapons]
Each vehicle is installed with powerful weapons, including the mounted Gatling, mounted Shotgun, and mounted RPG. The driver also gets to fire weapons while driving the vehicle.
[Vehicle Items]
Pick up RageGear-exclusive items by crashing into the item crate with a vehicle. Use these items for a distinctive tactical effect.
[Rules]
RageGear -TDM mode: Destroy an enemy vehicle for 1 point. The Faction that achieves the target score first wins.
Pick Up mode: The Faction that collects the required number of Point Crates first wins. Point Crates collected are lost once the vehicle is destroyed.
RageGear is here! Team up to defeat enemies!
Winter Festival is here with new updates! Show off your snowboarding skills!
To give everyone a better gaming experience, PUBG MOBILE will be pushing out updates starting from December 11th without taking the servers offline. This update requires approximately 1.57 GB of storage space on Android and 1.97 GB on iOS. Users who have installed the older version will only need to download the update contents, which will require approximately 673 MB of storage space on your phone. Players on different versions are unable to invite one another, so please update as soon as possible.
Update Reward:
Update to the new version between December 11 to December 17 to get: Silver *50, 2,888 BP and a Winter Dress (3d) *1.
Main Update:
1. New EvoGround mode - RageGear:
InRageGear, players are divided into two factions and randomly assigned as the driver or the shooter of a vehicle. Destroy enemy vehicles to win!
[Vehicle Weapons]
Each vehicle is installed with powerful weapons, including the mounted Gatling, mounted Shotgun, and mounted RPG. The driver also gets to fire weapons while driving the vehicle.
[Vehicle Items]
Pick up RageGear-exclusive items by crashing into the item crate with a vehicle. Use these items for a distinctive tactical effect.
[Rules]
RageGear -TDM mode: Destroy an enemy vehicle for 1 point. The Faction that achieves the target score first wins.
Pick Up mode: The Faction that collects the required number of Point Crates first wins. Point Crates collected are lost once the vehicle is destroyed.
2. Classic Mode - Snow Paradise:
When queuing for Erangel in Classic mode, players have a chance to enter Snow Paradise, where the Spawn Island is covered in snow. Once players enter the match, they will be able to take cable cars on snowy mountains and try out freestyle snowboarding.
3. EvoGround - Loadout:
a) Added a Loadout feature. Players can now enter the Armory system from the Team Deathmatch Selection screen and access the Inventory screen to edit the weapon and items they bring into the match. Loadouts can be switched freely when entering Team Deathmatch and when respawning.
b) The variety of weapons that you can use in the loadout increases along with your Evo Level. Each firearm has its own mastery level, which players can raise to unlock more attachments.
c) The firearms, ammo and other resources that are generated at the spawn point in the Team Deathmatch map will be removed. By default, all firearms that are dropped when an enemy is killed in Team Deathmatch will have all attachments.
When queuing for Erangel in Classic mode, players have a chance to enter Snow Paradise, where the Spawn Island is covered in snow. Once players enter the match, they will be able to take cable cars on snowy mountains and try out freestyle snowboarding.
3. EvoGround - Loadout:
a) Added a Loadout feature. Players can now enter the Armory system from the Team Deathmatch Selection screen and access the Inventory screen to edit the weapon and items they bring into the match. Loadouts can be switched freely when entering Team Deathmatch and when respawning.
b) The variety of weapons that you can use in the loadout increases along with your Evo Level. Each firearm has its own mastery level, which players can raise to unlock more attachments.
c) The firearms, ammo and other resources that are generated at the spawn point in the Team Deathmatch map will be removed. By default, all firearms that are dropped when an enemy is killed in Team Deathmatch will have all attachments.
4. TPP Update:
In the new update, a button to switch to FPP has been added to TPP in Classic, Arcade and Training grounds. Tap the button to switch to FPP even while inside a TPP match. The button can be moved and even be disabled in settings.
5. Classic mode - Healing while moving:
Medical items that players can use while moving include: Med Kits, Painkillers, Energy Drinks, Bandages, First Aid Kits Adrenaline Syringes and some consumables from other modes. Movement speed is greatly reduced while using consumables.
6. Classic mode - Healing continuously:
Bandages can be used continuously automatically to restore health.
7. Backpack Ornament:
Added backpack ornaments. The same ornament is used for Level 1, 2 and 3 backpacks of the same type. Ornaments sway naturally after they are hung on a backpack.
In the new update, a button to switch to FPP has been added to TPP in Classic, Arcade and Training grounds. Tap the button to switch to FPP even while inside a TPP match. The button can be moved and even be disabled in settings.
5. Classic mode - Healing while moving:
Medical items that players can use while moving include: Med Kits, Painkillers, Energy Drinks, Bandages, First Aid Kits Adrenaline Syringes and some consumables from other modes. Movement speed is greatly reduced while using consumables.
6. Classic mode - Healing continuously:
Bandages can be used continuously automatically to restore health.
7. Backpack Ornament:
Added backpack ornaments. The same ornament is used for Level 1, 2 and 3 backpacks of the same type. Ornaments sway naturally after they are hung on a backpack.
8. Spectator tier restrictions:
Added a spectator tier restriction. Low-tier players will no longer be able to spectate high-tier players through their friends to prevent cheaters from benefiting illegally from this feature.
9. Friendly fire kill restrictions:
a) Players can choose to prevent the teammate who knocks them out or kills them, from picking up their items in Death Crates.
b) Report a teammate for friendly fire to stop the responsible teammate from performing further actions during the current match.
10. Slide settings:
Added a sliding setting feature. The sliding feature can be enabled/disabled in Settings. Once it is disabled, sliding will not be triggered in Team Deathmatch; instead the actions of Classic mode will be maintained.
11. Theme Gallery:
Added a new Theme Gallery feature. The Gallery will display resources from the last 2 seasons to make it easier for players to collect and search for things. Players will receive a reward once they collect all items in the Theme Gallery.
12. Playing again after the match is done:
a) After solo players complete a match, they can invite their teammates to play another game.
b) Those who accept the invitation will return to the Lobby automatically and team up with the player.
13. Adding friends after the match is done:
a) After completing a match, players can tap and use the Invite Friend feature under their own Avatar in the results page.
b) When the invite friend feature is used, teammates will see the invitations sent by players.
c) Teammates can directly add players as a friend without waiting for the player to verify it again.
14. Auto-Buffering features:
Enable the auto-buffering feature in Settings to automatically detect the combat frame rate. If the frame rate is too low, it will help players lower the graphics quality of the match for smooth combat experience.
Added a spectator tier restriction. Low-tier players will no longer be able to spectate high-tier players through their friends to prevent cheaters from benefiting illegally from this feature.
9. Friendly fire kill restrictions:
a) Players can choose to prevent the teammate who knocks them out or kills them, from picking up their items in Death Crates.
b) Report a teammate for friendly fire to stop the responsible teammate from performing further actions during the current match.
10. Slide settings:
Added a sliding setting feature. The sliding feature can be enabled/disabled in Settings. Once it is disabled, sliding will not be triggered in Team Deathmatch; instead the actions of Classic mode will be maintained.
11. Theme Gallery:
Added a new Theme Gallery feature. The Gallery will display resources from the last 2 seasons to make it easier for players to collect and search for things. Players will receive a reward once they collect all items in the Theme Gallery.
12. Playing again after the match is done:
a) After solo players complete a match, they can invite their teammates to play another game.
b) Those who accept the invitation will return to the Lobby automatically and team up with the player.
13. Adding friends after the match is done:
a) After completing a match, players can tap and use the Invite Friend feature under their own Avatar in the results page.
b) When the invite friend feature is used, teammates will see the invitations sent by players.
c) Teammates can directly add players as a friend without waiting for the player to verify it again.
14. Auto-Buffering features:
Enable the auto-buffering feature in Settings to automatically detect the combat frame rate. If the frame rate is too low, it will help players lower the graphics quality of the match for smooth combat experience.
15. Rooms:
Added RageGear mode to rooms.
16. Pack download reward:
Added a map download reward guide. Download to collect the corresponding rewards.
17. Achievements:
Added achievements related to the reporting of plug-ins and RageGear.
Main improvements:
1. Classic mode - Firearm balancing:
a) Bolt action sniper rifles: Damage to the torso increased by 30%, from 1.0 to 1.3.
b) AWM: Bullet damage lowered slightly from 132 to 120.
c) SMG: Damage to the torso increased by 5% and damage to the limbs increased by 5%.
d) Crossbow: Damage to the torso increased by 40%, from 1.0 to 1.4, and damage to the limbs increased by 20% from 1.0 to 1.2.
e) S12K: Damage of each bullet increased from 22 to 24.
f) Sawed-off shotgun: Damage of each shot fired increased from 20 to 22.
g) S686/S1897: Damage of each bullet increased from 24 to 26.
h) Shotguns: Maximum traveling distance of shots decreased from 1,000m to 150m.
i) Duckbill: Changed "increased the horizontal spread of shotgun bullets and reduced vertical spread" to "increased the vertical spread of shotgun bullets and reduced horizontal spread"
Added RageGear mode to rooms.
16. Pack download reward:
Added a map download reward guide. Download to collect the corresponding rewards.
17. Achievements:
Added achievements related to the reporting of plug-ins and RageGear.
Main improvements:
1. Classic mode - Firearm balancing:
a) Bolt action sniper rifles: Damage to the torso increased by 30%, from 1.0 to 1.3.
b) AWM: Bullet damage lowered slightly from 132 to 120.
c) SMG: Damage to the torso increased by 5% and damage to the limbs increased by 5%.
d) Crossbow: Damage to the torso increased by 40%, from 1.0 to 1.4, and damage to the limbs increased by 20% from 1.0 to 1.2.
e) S12K: Damage of each bullet increased from 22 to 24.
f) Sawed-off shotgun: Damage of each shot fired increased from 20 to 22.
g) S686/S1897: Damage of each bullet increased from 24 to 26.
h) Shotguns: Maximum traveling distance of shots decreased from 1,000m to 150m.
i) Duckbill: Changed "increased the horizontal spread of shotgun bullets and reduced vertical spread" to "increased the vertical spread of shotgun bullets and reduced horizontal spread"
2. Improvements to the BRDM-2:
When players are already in the vehicle, only teammates can get in. Players from other teams cannot get in.
3. Leaning improvements:
Improved the angle when leaning to the left to give players a better vantage point.
4. Performance improvements:
a) Further reduced lag in Team Deathmatch.
b) Improved the rendering resource usage for high-spec models in TDM.
c) Reduced resource usage for some high-spec models.
d) Improved the basic frame rate of some low-spec models to increase smoothness.
e) Further reduced the resource usage of various models in battle.
f) Smoothness when rotating the camera, opening scope and moving through the map has been improved.
g) Reduced the loading time required for some Android devices to enter battle.
5. Actions:
Optimized the switching between different actions to make actions look smoother and more natural when switching between them quickly.
6. Settings:
Customizable settings of Team Deathmatch are now separate from Infection mode settings. Players can set different UIs for Classic mode, Team Deathmatch, and Infection.
7. Outfit selection:
Improved outfit selection to select the gender before the facial shape, hair color and other parameters.
8. Improvements to the sharing screen:
Higher quality items shared are now highlighted.
9. Improvements to the Lab:
Optimized the Lab to reduce lag.
Bug Fixes:
1. Scene Bugs:
a) Fixed a bug where the two sides of a building window in Miramar were inconsistent.
b) Fixed a bug in Miramar which could cause players to become stuck in a confined space.
c) Fixed a bug in Vikendi which caused players become stuck in stones.
When players are already in the vehicle, only teammates can get in. Players from other teams cannot get in.
3. Leaning improvements:
Improved the angle when leaning to the left to give players a better vantage point.
4. Performance improvements:
a) Further reduced lag in Team Deathmatch.
b) Improved the rendering resource usage for high-spec models in TDM.
c) Reduced resource usage for some high-spec models.
d) Improved the basic frame rate of some low-spec models to increase smoothness.
e) Further reduced the resource usage of various models in battle.
f) Smoothness when rotating the camera, opening scope and moving through the map has been improved.
g) Reduced the loading time required for some Android devices to enter battle.
5. Actions:
Optimized the switching between different actions to make actions look smoother and more natural when switching between them quickly.
6. Settings:
Customizable settings of Team Deathmatch are now separate from Infection mode settings. Players can set different UIs for Classic mode, Team Deathmatch, and Infection.
7. Outfit selection:
Improved outfit selection to select the gender before the facial shape, hair color and other parameters.
8. Improvements to the sharing screen:
Higher quality items shared are now highlighted.
9. Improvements to the Lab:
Optimized the Lab to reduce lag.
Bug Fixes:
1. Scene Bugs:
a) Fixed a bug where the two sides of a building window in Miramar were inconsistent.
b) Fixed a bug in Miramar which could cause players to become stuck in a confined space.
c) Fixed a bug in Vikendi which caused players become stuck in stones.
For more information and videos, please kindly visit our official website or social media at:
-Official website: www.pubgmobile.com
-Facebook: www.facebook.com/PUBGMOBILE/
-Official YouTube channel: www.youtube.com/channel/UCmeeY9kzNswUpbYyJntb3Aw/
-Twitter: https://twitter.com/pubgmobile
How do I send feedback or suggestions?
Please contact Customer Service for any feedback and suggestions.
We will continue to improve the game and its features. If you have any suggestions, we will do our best to adopt them. Please stay tuned for further developments!
We will continue to improve the game and its features. If you have any suggestions, we will do our best to adopt them. Please stay tuned for further developments!
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
How do I report players who post fake information in the Global Chat?
Please do not believe any messages that have been posted on non-official channels. If you see any players posting fake or fraudulent information, please contact Customer Service. Once verified, we will punish the offender severely.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
What should I do if my teammates kill one another?
We currently have the Merit system in place to penalizes this kind of misconduct:
1. Killing Teammates (detected by the system): 10-Merit loss on 1st offense. If there are multiple offenses within a 7-day period, then the 2nd offense will result in a 15-Merit loss, and each subsequent offense will result in a 30-Merit loss.
2. Killing Teammates (reported by players): 20-Merit loss on 1st offense. If there are multiple offenses within a 7-day period, then the 2nd offense will result in a 30-Merit loss, and each subsequent offense will result in a 60-Merit loss.
1. Killing Teammates (detected by the system): 10-Merit loss on 1st offense. If there are multiple offenses within a 7-day period, then the 2nd offense will result in a 15-Merit loss, and each subsequent offense will result in a 30-Merit loss.
2. Killing Teammates (reported by players): 20-Merit loss on 1st offense. If there are multiple offenses within a 7-day period, then the 2nd offense will result in a 30-Merit loss, and each subsequent offense will result in a 60-Merit loss.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
What are the rules of Friendly Fire Kill Punishment?
Many players are complaining that there’re many Friendly Fire Kill in the game. They feel frustrated and hope that harsh punishment will be enforced on such behavior.
We hope that the friendly fire kill behavior will be reduced after the function is released. Meanwhile, we sincerely suggest all players do not hurt your teammates during the game. Together, we will create a better gaming environment that is enjoyable for everyone.
What are the rules of Friendly Fire Kill Punishment?
1. The rules are only for Classic Mode. If you are (accidentally) knocked out by one of your teammates, you can choose the option "Yes" on the pop-up to prevent the teammate who knocks you out from picking up your loots.
2. After you are killed by one of your teammates, you can directly report the teammate for teamkill to stop the teammate from performing any further action during the current match. Once the punishment takes effect, the teammate will not be able to move, attack, use any items or drive/get into vehicles, etc.
Q: What if I kill the teammate who shot me first?
A: If you kill the teammate who was trying to kill you first, you won’t get any restriction but you may be forbidden from picking up the loots if the teamkiller chooses to do so.
Q: What if I accidentally hurt my teammates?
A: If you accidentally knock out/hurt one of your teammates, you may try to explain yourself through text or voice chat, and make up for the fault you've made to avoid misunderstanding as soon as possible.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
We hope that the friendly fire kill behavior will be reduced after the function is released. Meanwhile, we sincerely suggest all players do not hurt your teammates during the game. Together, we will create a better gaming environment that is enjoyable for everyone.
What are the rules of Friendly Fire Kill Punishment?
1. The rules are only for Classic Mode. If you are (accidentally) knocked out by one of your teammates, you can choose the option "Yes" on the pop-up to prevent the teammate who knocks you out from picking up your loots.
2. After you are killed by one of your teammates, you can directly report the teammate for teamkill to stop the teammate from performing any further action during the current match. Once the punishment takes effect, the teammate will not be able to move, attack, use any items or drive/get into vehicles, etc.
Q: What if I kill the teammate who shot me first?
A: If you kill the teammate who was trying to kill you first, you won’t get any restriction but you may be forbidden from picking up the loots if the teamkiller chooses to do so.
Q: What if I accidentally hurt my teammates?
A: If you accidentally knock out/hurt one of your teammates, you may try to explain yourself through text or voice chat, and make up for the fault you've made to avoid misunderstanding as soon as possible.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
What are the rules of Friendly Fire Kill Punishment?
Many players are complaining that there’re many Friendly Fire Kill in the game. They feel frustrated and hope that harsh punishment will be enforced on such behavior.
We hope that the friendly fire kill behavior will be reduced after the function is released. Meanwhile, we sincerely suggest all players do not hurt your teammates during the game. Together, we will create a better gaming environment that is enjoyable for everyone.
What are the rules of Friendly Fire Kill Punishment?
1. The rules are only for Classic Mode. If you are (accidentally) knocked out by one of your teammates, you can choose the option "Yes" on the pop-up to prevent the teammate who knocks you out from picking up your loots.
2. After you are killed by one of your teammates, you can directly report the teammate for teamkill to stop the teammate from performing any further action during the current match. Once the punishment takes effect, the teammate will not be able to move, attack, use any items or drive/get into vehicles, etc.
Q: What if I kill the teammate who shot me first?
A: If you kill the teammate who was trying to kill you first, you won’t get any restriction but you may be forbidden from picking up the loots if the teamkiller chooses to do so.
Q: What if I accidentally hurt my teammates?
A: If you accidentally knock out/hurt one of your teammates, you may try to explain yourself through text or voice chat, and make up for the fault you've made to avoid misunderstanding as soon as possible.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
We hope that the friendly fire kill behavior will be reduced after the function is released. Meanwhile, we sincerely suggest all players do not hurt your teammates during the game. Together, we will create a better gaming environment that is enjoyable for everyone.
What are the rules of Friendly Fire Kill Punishment?
1. The rules are only for Classic Mode. If you are (accidentally) knocked out by one of your teammates, you can choose the option "Yes" on the pop-up to prevent the teammate who knocks you out from picking up your loots.
2. After you are killed by one of your teammates, you can directly report the teammate for teamkill to stop the teammate from performing any further action during the current match. Once the punishment takes effect, the teammate will not be able to move, attack, use any items or drive/get into vehicles, etc.
Q: What if I kill the teammate who shot me first?
A: If you kill the teammate who was trying to kill you first, you won’t get any restriction but you may be forbidden from picking up the loots if the teamkiller chooses to do so.
Q: What if I accidentally hurt my teammates?
A: If you accidentally knock out/hurt one of your teammates, you may try to explain yourself through text or voice chat, and make up for the fault you've made to avoid misunderstanding as soon as possible.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
What should I do when my voice chat doesn't work well?
We are sorry to hear that you’re having issues with the In-Game Audio and/or Voice systems.
Please note that you may have issues with the sound and voice systems if you’re using Bluetooth Headphones.
Also note that if you are under 16 years old and live in an European country, you will not be able to use the Microphone.
If you do not apply to any of the above situations, here are some instructions for you to solve the problem:
1. Make sure that the game has been granted the "Microphone" Permission in the App Settings of your device.
2. Check your device Sound Mode and Volume Settings to ensure that you have High Volume for All sounds and that you DON’T have Silent Mode On.
3. Restart the App.
4. In the Game Menu, go to Settings - Audio and make sure the Audio and Voice Options are all turned On and with the Volume on High.
5. When In-Game, at the left side of the Mini-Map, ensure that you have the Voice and Audio Channels correctly selected.
Channels:
All - Allows you to hear and speak to everyone that is also using the All Channel.
Team – Allows you to hear and speak to your Teammates.
Mute – Allows you not hear nor be heard by any player.
If you have any other issues or your problem persists, do not hesitate to contact us and we will assist you further.
Please note that you may have issues with the sound and voice systems if you’re using Bluetooth Headphones.
Also note that if you are under 16 years old and live in an European country, you will not be able to use the Microphone.
If you do not apply to any of the above situations, here are some instructions for you to solve the problem:
1. Make sure that the game has been granted the "Microphone" Permission in the App Settings of your device.
2. Check your device Sound Mode and Volume Settings to ensure that you have High Volume for All sounds and that you DON’T have Silent Mode On.
3. Restart the App.
4. In the Game Menu, go to Settings - Audio and make sure the Audio and Voice Options are all turned On and with the Volume on High.
5. When In-Game, at the left side of the Mini-Map, ensure that you have the Voice and Audio Channels correctly selected.
Channels:
All - Allows you to hear and speak to everyone that is also using the All Channel.
Team – Allows you to hear and speak to your Teammates.
Mute – Allows you not hear nor be heard by any player.
If you have any other issues or your problem persists, do not hesitate to contact us and we will assist you further.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
How to report cheater through customer email?
If you encounter cheaters in game, you can report them through Customer Email following the steps below:
You can report the cheater directly by sending us a video link or the attachment video of the cheating behavior through customer email following below template:
*Report ticket title: Report hacker (Cheater's nickname&UID)
*Content: Report hacker (Cheater's nickname&UID)
*Video Link: XXX.XXX.XXX or Attachment video file
Cheating description: (Type of cheat tools or cheating behavior)
Resources of cheat tools: If any (Website provided by cheater or other important details)
a. Please send us the video of the cheating behavior as attachment or the video link for us to investigate. (Remember: Please make the video of the cheating behavior as short and precise/clear as possible so that we can deal with it faster.)
b. Please send us the cheater's UID or nickname precisely so we can find the cheater as fast as we can. At least, please provide the UID number.
c. We suggest you to report cheater through In Game Channel by clicking the "Report" button, thanks for your support.
You can report the cheater directly by sending us a video link or the attachment video of the cheating behavior through customer email following below template:
*Report ticket title: Report hacker (Cheater's nickname&UID)
*Content: Report hacker (Cheater's nickname&UID)
*Video Link: XXX.XXX.XXX or Attachment video file
Cheating description: (Type of cheat tools or cheating behavior)
Resources of cheat tools: If any (Website provided by cheater or other important details)
a. Please send us the video of the cheating behavior as attachment or the video link for us to investigate. (Remember: Please make the video of the cheating behavior as short and precise/clear as possible so that we can deal with it faster.)
b. Please send us the cheater's UID or nickname precisely so we can find the cheater as fast as we can. At least, please provide the UID number.
c. We suggest you to report cheater through In Game Channel by clicking the "Report" button, thanks for your support.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.
Report cheater directly through in game channel.
If you encounter cheaters in game, you can report cheater directly through In Game Report Channel:
1.If you get killed by a cheater in a match, find and tap the "Report" button displayed in the lower left corner of the result page to report the cheater.
2.If the cheater is one of your friends, find and tap the "Report" button in the lower left corner of the Statistics page and Tier Overview page in his/her profile to report him/her.
3.If the cheater is not one of your friends, but you know his/her nickname, you can search his/her nickname in "Add Friend" page in "Friend" for the profile. Tap it and find the "Report" button in the lower left corner of the Statistics page and Tier Overview page to report him/her.
1.If you get killed by a cheater in a match, find and tap the "Report" button displayed in the lower left corner of the result page to report the cheater.
2.If the cheater is one of your friends, find and tap the "Report" button in the lower left corner of the Statistics page and Tier Overview page in his/her profile to report him/her.
3.If the cheater is not one of your friends, but you know his/her nickname, you can search his/her nickname in "Add Friend" page in "Friend" for the profile. Tap it and find the "Report" button in the lower left corner of the Statistics page and Tier Overview page to report him/her.
For more efficiency, we suggest you to report cheaters through In Game Channel by clicking the "Report" button, thanks for your support!
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com.'
How to report cheater through in game customer service?
If you encounter cheaters in game, you can report them through In Game Customer Service following the steps below:
You can report the cheater directly by sending us a video link of the cheating behavior through in game customer service following below template:
*Please send the first message with [Report hacker] to us when you want to report cheater through in game customer service.
*Content: Report hacker (Cheater's nickname&ID)
*Video Link: XXX.XXX.XXX
Cheating description: (Type of cheat tools or cheating behavior)
Resources of cheat tools: If any (Website provided by cheater or other important details)
a. Please send us the video of the cheating behavior as the video link for us to investigate. (Remember: Please make the video of the cheating behavior as short and precise/clear as possible so that we can deal with it faster.)
b. Please send us the cheater's UID or nickname precisely so we can find the cheater as fast as we can. At least, please provide the UID number.
c. We suggest you to report cheater through In Game Channel by clicking the "Report" button, thanks for your support.
You can report the cheater directly by sending us a video link of the cheating behavior through in game customer service following below template:
*Please send the first message with [Report hacker] to us when you want to report cheater through in game customer service.
*Content: Report hacker (Cheater's nickname&ID)
*Video Link: XXX.XXX.XXX
Cheating description: (Type of cheat tools or cheating behavior)
Resources of cheat tools: If any (Website provided by cheater or other important details)
a. Please send us the video of the cheating behavior as the video link for us to investigate. (Remember: Please make the video of the cheating behavior as short and precise/clear as possible so that we can deal with it faster.)
b. Please send us the cheater's UID or nickname precisely so we can find the cheater as fast as we can. At least, please provide the UID number.
c. We suggest you to report cheater through In Game Channel by clicking the "Report" button, thanks for your support.
Kindly Reminder: For public policy matters. please send an email to policy@proximabeta.com
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